ALASTIN Skincare | Sales Policy

Last Revised: June 23, 2026

1. GENERAL

This Alastin Sales Policy (referred to as the “Sales Policy”, or “Policy”), owned and operated by Alastin Skincare, Inc. (“Alastin,” “we,” “us,” or “our”), is available and provided to you (“account,” “you” or “user”) under the terms and conditions set forth herein, including any amendments thereto and with any additional terms and conditions, rules or policies that may be applicable to particular offerings made in connection with the Policy (collectively, the “Terms and Conditions”) and all applicable laws and regulations. This Policy governs your purchase of products from Alastin and establishes the requirements and restrictions for the resale of Alastin products.

This Policy supersedes and replaces Alastin’s previous policy or policies and any other terms and conditions or rules applicable to the purchase and/or resale of Alastin products. Your failure to follow the Terms and Conditions may result in termination of your access and participation without notice, in addition to Alastin’s other remedies. The Terms and Conditions may be modified by Alastin from time to time, without advance notice. BY PARTICIPATING, YOU ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS AND CONDITIONS.

2. TERMS OF PURCHASE

By placing an order, you represent that (i) you are offering to purchase a product and/or service, (ii) you are at least 18 years old, (iii) all information you provide to us in connection with such order is true and accurate, and (iv) you are an authorized user of the payment method provided.

When you send us your order, we may verify certain items before the order is fulfilled, including without limitation your personal information, your payment information, and your creditworthiness.

We reserve the right to: (a) refuse any order you place with us; (b) correct any errors, inaccuracies or omissions (including, but not limited to, the price) with regard to the products or services offered;(c) change or update information in connection with any products or services offered; and (d) modify or cancel your order, whether or not the order has been confirmed, at any time without notice to you (including after you have submitted your order) and without liability to you. If we modify your order, we will attempt to give you prior notice and provide you with the opportunity to cancel the order in its entirety. If we cancel your order, we will attempt to notify you by contacting you via the contact information you provided at the time the order was made. In addition, we may contact you if we wish to notify you of product recalls related to products.

We reserve the right to limit, reject, modify, or cancel orders for any reason or no reason, including if we determine or suspect, in our sole judgment, that (i) the order appears to be placed by unauthorized parties, including resellers, or (ii) there is fraudulent activity in connection with such order.

If your payment method has already been charged for an order that is later modified or cancelled, Alastin shall issue you a refund in the amount of the price you paid back to your original method of payment.

Alastin will occasionally offer promotional opportunities to customers. These promotions are not applicable to prior purchases, and no adjustments can be made. Alastin has the right to end or modify any promotion at any time, and substitutions are not available for complimentary items being offered.

3. AUTHORIZED RESELLERS

In addition to purchasing Alastin products directly from Alastin, you may also purchase our products through network healthcare providers (“HCPs”) who resell our products to patients/consumers (“Authorized Resellers”). For clarity, these Terms and Conditions apply to Authorized Resellers.

Authorize Resellers must complete a New Account Form, which may be updated by Alastin from time to time in Alastin’s sole discretion, and provide other information upon Alastin’s request. Authorized Resellers must place orders via their designated Account Manager, through Alastin’s Customer Service team, or through Alastin’s purchasing portal. Minimum order requirements apply and will be enforced with no exceptions. More specifically:

  1. a. An Authorized Reseller’s first order must be at least three thousand dollars ($3,000). Any Authorized Reseller who has not made any purchases within the previous twelve (12) month period must also purchase at least three thousand dollars’ ($3,000) worth of Alastin product. Subsequent orders must be at least one thousand dollars ($1,000).
  2. b. The minimum quantity of retail size products is six (6) units (or a multiple of 6) per stock keeping unit (“SKU”).

4. GENERAL RESTRICTIONS

Authorized Resellers may offer products to patients and consumers in-office and/or online through their owned or controlled website subject to the following restrictions:

  1. a. You may not sell Alastin products without the participation of a practicing physician with a valid DEA number or Medical Education number
  2. b. You may not sell Alastin products without giving customers access to a physician or skin care professional in connection with the sale, service, and support of the product
  3. c. You may not sell unboxed Alastin products including travel, back bar, testers, and sample products and products specifically labeled “Not for Resale”
  4. d. You may not advertise Alastin products in a manner that is inconsistent with the Alastin Skincare brand, which is determined in Alastin’s sole discretion
  5. e. You may not advertise or sell Alastin products on third-party sites, including, but not limited to, Google, eBay, Amazon, or Walmart
  6. f. You may not sell Alastin products to purchasers for resale (i.e., third-party providers, sites, or wholesalers)
  7. g. You may not sell a quantity of Alastin products greater than that generally purchased by an individual for personal use
  8. h. You may not sell Alastin products for export outside the United States, either directly or indirectly
  9. i. You may not sell Alastin products for an advertised or published discount of more than five percent (5%) below the In-Office Manufacturer’s Suggested Retail Price (“MSRP”), excluding in-office only promotions (For clarity, in-office promotions may not be advertised via the Internet, radio, or TV)

Authorized Resellers who engage in any of the above sales or advertising tactics will be deemed unauthorized and will be prohibited from receiving future shipments of and reselling Alastin products.

5. INTERNET SALES RESTRICTIONS

In addition to the General Restrictions above, the following restrictions apply to internet sales:

  1. a. You must provide your website and include an affiliated medical director and/or affiliated physician name and title, physical address, and contact phone number
  2. b. You may not sell Alastin products for an advertised or published discount below the Online MSRP
  3. c. You may not use strike-through pricing or any explicit discounts on your approved website
  4. d. You may not bundle Alastin products on a stand-alone basis (e.g., products marked “not for resale,” “trial size,” “not to be sold separately,” products with no MSRP on Alastin’s price list)
  5. e. Any bundles or promotional pricing on your website must be approved by Alastin in writing prior to an advertised or published offer

6. ONLINE MONITORING/DIVERSION

Alastin employs various methods to identify and trace individual Alastin products in an effort to detect and reveal the sources of any unauthorized distribution. You agree to online monitoring of your online commerce activities by Alastin and acknowledge that unauthorized resale of Alastin products, specifically on Internet marketplaces and/or unapproved ecommerce sites, whether directly or through a resale arrangement with a third-party (commonly referred to as “diversion”), constitutes a breach of this Policy and causes significant harm to Alastin, the Alastin brand, Alastin products, and associated intellectual property that is difficult to quantify. As such, you agree Alastin may, in its sole discretion, immediately prohibit you from purchasing and/or reselling Alastin Product upon notice. Nothing contained herein shall otherwise limit Alastin’s rights and remedies available under law and equity.

7. PRICE LIST

All prices are subject to change without notice and are displayed in US Dollars ($).

The advertised images and descriptions of our products are for illustrative purposes only. Product(s) and the packaging may vary from that shown in those images.

8. BILLING AND PAYMENTS

We accept the following bank or credit cards: Visa, MasterCard, American Express and Discover. Additionally, we accept WIRE, ACH payments and company issued checks.

We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method, including emailed statements as well as utilizing collection agencies when needed. If your account is turned over to a collection agency, any fees associated with collection efforts including, but not limited to, collection fees, legal fees, interest, and penalties, will be the responsibility of the purchaser.

Authorized Reseller payment terms are Net 30 or credit card auto-charge upon shipment. Any payments more than fifteen (15) days past due shall be subject to a service charge equal to one percent (1%) of the amount due (calculated monthly) or the maximum amount allowed by law, whichever is less. Payment shall be deemed to be made on the date Alastin receives payment. As a courtesy to our Authorized Resellers, we may send email reminders for the outstanding invoices, which can be accessed via their Alastin portal. Any fees associated with the collection of aged receivables will be the responsibility of the Authorized Reseller.

9. RETURN POLICY

Products are sold on a guaranteed sale basis in accordance with the following conditions:

Products Eligible for Return from an Authorized Reseller

Alastin Skincare will issue authorization for return of skin care products to Authorized Resellers that meet the following criteria:

  1. 1. Damaged – Products received damaged may be returned for replacement product when reported within fourteen (14) days of receipt. You or the transportation company must note “damaged” or “broken” on the freight bill. All returns must remain in the original carton for inspection. Full credit, including shipping, may be issued if requested by the account.
  2. 2. Received in Error – Products shipped in error by Alastin Skincare may be returned, if applicable, for full credit, including shipping, when returned within fourteen (14) days of invoicing. All returns must remain in the original carton.
  3. 3. Return for Credit – If you wish to return the product ordered for any reason, the product may be returned for credit when reported within thirty (30) days of receipt. You will incur all shipping charges and Alastin will charge a processing and restocking fee equal to 25% of the total product value for such returns. All returns must remain in the original carton.
  4. 4. Patient Dissatisfied – Any product purchased through an Authorized Reseller (including partial containers) may be returned to the Authorized Reseller that sold the product when the patient is not satisfied with the product performance. The Authorized Reseller will be sent replacement product for the items returned for full credit or replacement if returned to Alastin within thirty (30) days of the Authorized Reseller’s receipt of product from a dissatisfied patient.

If Alastin determines, in its sole discretion, that any Authorized Reseller is abusing Alastin’s Return Policy, Alastin may refuse any or all of the above remedies.

Products Eligible for Return from a Consumer

For consumers who purchase Products directly from Alastin Skincare or from an Authorized Reseller, Alastin will issue authorization for return of skin care products that meet the following criteria:

  1. 1. Damaged – Products received damaged may be returned for replacement product when reported within thirty (30) days of receipt. All returns of damaged product must remain in the original carton for inspection. Full credit, including shipping, may be issued if requested by the consumer.
  2. 2. Received in Error – Products shipped in error by Alastin Skincare may be returned, if applicable, for full credit, including shipping, when returned within thirty (30) days of receipt. All returns of products shipped in error must remain in the original carton.
  3. 3. Return for Credit – If you wish to return the product ordered for any reason, the product may be returned for credit when reported within thirty (30) days of receipt. You will incur all shipping charges and Alastin will charge a processing and restocking fee equal to 25% of the total product value for such returns. All returns must remain in the original carton.
  4. 4. Consumer Dissatisfied – Any product purchased directly from Alastin Skincare (including partial containers) may be returned to Alastin Skincare when the consumer is not satisfied with a product’s performance. The consumer will be provided with a replacement product or full credit at consumer’s request.

If Alastin determines, in its sole discretion, that any consumer is abusing Alastin’s Return Policy, Alastin may refuse any or all of the above remedies.

Return Process

To obtain authorization to return product for replacement or credit, please contact your Account Manager or Customer Service and provide the following information:

  • • Your Account Number
  • • Product Name
  • • Quantity for Each Product
  • • Lot Numbers (if possible)
  • • Unit Price
  • • Reason (i.e., concealed damage)
  • • Billing Address
  • • Shipping Address
  • • Account Contact

A Returned Material Authorization Number (RMA #) for those items approved for credit or replacement and, if applicable, a shipping label will be provided. No product will be accepted for replacement or credit without an issued RMA #.

Alastin reserves the right to inspect all authorized returns prior to issuing credit and to destroy products deemed unfit for sale whether or not they are eligible for credit. Replacement product will not ship, nor will credit be issued, until the returned product is received and processed.

Products Not Eligible for Return

  • • Products involved in fire, sacrifice or bankruptcy sale; or items that have been damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.
  • • Discontinued product
  • • Product returned by a party other than the purchaser
  • • Product purchased with specific understanding that it was non-returnable
  • • Expired product
  • • Repackaged product (has been repackaged into other containers/packages)
  • • Samples and product displays
  • • After thirty (30) days, NO product returns will be accepted.

10. SHIPPING AND TAX POLICIES

Shipping

You pay shipping costs at your preferred method of freight. Authorized Reseller orders over $2,000 and consumer orders over $200 will be shipped standard delivery for free; however, any expedited shipping will be charged a flat rate cost. Orders generally arrive in 3-5 business days via common carrier such as FedEx, UPS, SPS, etc. Delivery may be handled by your postal carrier, so please check your mailbox before contacting us. We do not ship to residential addresses for product purchased by Authorized Resellers; shipments must be to the Authorized Resellers’ place of business.

The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to you or your Authorized Reseller account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion.

Sales Tax

Sales tax will automatically be calculated and added to your order as required by law.