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ALASTIN Skincare® is the fastest-growing physician-dispensed skincare brand, with innovative, scientifically proven and clinically tested products. Founded in 2015, ALASTIN Skincare provides a comprehensive collection of cutting-edge products for optimal procedure results and daily skincare regimens. We strategically focus research and development on innovative products with the greatest potential impact for patients and providers. We are proud to have been named one of the Best Startup Employers of 2020 by Forbes. ALASTIN Skincare is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
The Core Values That Drive Our Work
Quality & Regulatory Specialist
Summary:
The Quality & Regulatory Specialist is responsible for working with the QA and Regulatory Compliance Manager to ensure continuous quality improvement oversight to meet high quality standards and achieve customer expectations. The Specialist will oversee product quality, support regulatory oversight, and will coordinate with in-house teams during the product development process and with contract manufacturers. Products will include skincare products classified as cosmetics as well as OTC products, for sale in the US and Internationally. This position will report to the QA & Regulatory Compliance Manager. The candidate should understand regulations surrounding cosmetics and OTC’s including FDA requirements, cGMP’s, ISO, etc.
Responsibilities
- Oversee product quality and packaging specifications, review inspection reports, and support in-house production quality compliance assemblies
- Review cGMP documents to ensure compliance
- Manage and review QA performance data regularly, as well as product statistical reports, present and suggest actions to the QA & Regulatory Compliance Manager
- Oversee testing procedures to ensure that products comply with quality standard specifications
- Write and implement Standard Operating Procedures in collaboration with the QA and Regulatory Compliance Manager
- Manage and implement document change controls
- Train and support QA team on quality procedures, protocols, and documentation
- Communicate quality or compliance concerns to QA & Regulatory Compliance Manager
- Coordinate investigation of quality issues with customers and suppliers
- Review, approve and communicate root cause and corrective action to stakeholders regarding quality issues
- This position will ensure the integrity of the Quality & Regulatory files database.
- Responsible for controlling and processing manufacturing, production, and regulatory documents
- Work with Alastin’s R&D Formulation group and CMO’s to support data management and organization
- Manage, organize, and support government license documents needed for global import and export
- Manage PIF Regulatory folders and artwork IL’s file database
- Process vendor audits/cGMPs documents, support vendor QA qualifying procedures, and facilitate site inspection processes
- Partner in the implementation and adjustment process of quality assurance goals, objectives, and procedures
- Review artwork for compliance
- Coordinate artwork approval process
- Manage disposition of production samples and retain.
- Ensure health & safety issues follow SOPs
- Support OSHA regulations, and safety training as appropriate
- Perform Quality tasks as needed and assigned by QA Manager
- Travel on occasion to off-site locations for Quality compliance inspections and issues
Requirements
- BA/BS degree required, or equivalent education and directly related years of experience
- 3 or more years of experience in Quality and Regulatory
- 2 or more years of experience in cGMP/FDA/ISO related to cosmetic and OTC products
- Cosmetic ingredient knowledge INCI preferred
- Hands on knowledge in quality control and assurance standard practices
- Ability to communicate effectively, orally and in writing, with employees and all other internal and external contacts
- Ability to think strategically and be extremely detail oriented
- Demonstrated ability to work in a team oriented, collaborative environment
- Ability to multi-task, prioritize, and manage time effectively
- Effective planning, analyzing information and metrics, relationship-building, and strong problem-solving skills
- Experience working with NetSuite, or other ERP system, order entry portal, or CRM system
- Advance level in Microsoft PowerPoint, Word, and Excel
- Must be able to remain in a stationary position for extended periods of time
- The person in this position needs to occasionally stoop, bend, and kneel
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Ability to consistently lift/move inventory in excess of 50 pounds
- Must be able to perform the physical tasks required by the position
Business Systems Analyst
Summary:
The Business Systems Analyst will be the primary point of contact supporting ERP (NetSuite) for the Company, as well as drive and support new technical and business practices as they arise. This role will work with both business stakeholders as well as IT to ensure that NetSuite and related systems are operational, compliant, and meeting critical business needs. ERP responsibilities include ensuring that all aspects of the modules within NetSuite are employed, fully functional, interface properly with other platforms and are scalable to the business. Other responsibilities include working with third-party vendors, maintaining strong cross-functional relationships, and assisting with project and support deliverables on an ongoing basis. This position will report to the Senior Manager, Information Technology.
Responsibilities
- Manage user access and provision roles and data access within NetSuite based on organization-defined data security policies and user role matrix.
- Build and tailor custom NetSuite roles per business requirements.
- Review and audit NetSuite accounts, permissions, and access rights. Align segregation of duties and security profiles.
- Create and run searches or reports as required to extract relevant data.
- Work with internal staff and third-party vendors to update and communicate environment maintenance schedules, refresh schedules, and outages.
- Monitor and communicate system performance metrics and work with internal staff and third-party vendors to resolve any issues.
- Assist with other vendor management duties, including license management, oversight and compliance.
- Project Management and system enhancement rollout skills, including required documentation, requirements gathering, training and embedding systemic change.
- Proficient in problem solving, root cause analysis, and workaround solutions.
- Other duties as assigned.
Requirements
- BA/BS degree required.
- 3 or more years of experience in NetSuite ERP preferred.
- 3 or more years of experience in cGMP/FDA/ISO related to cosmetic and OTC products preferred.
- Hands on knowledge in how systems interface with and support a customer centric business.
- Experience with iPaaS and middleware tools preferred.
- Ability to communicate effectively, orally and in writing, with employees and all other internal and external contacts
- Ability to think strategically and be extremely detail oriented
- Demonstrated ability to work in a team oriented, collaborative environment
- Ability to multi-task, prioritize, and manage time effectively
- Effective planning, analyzing information and metrics, relationship-building, and strong problem-solving skills
- Must be able to remain in a stationary position for extended periods of time
- The person in this position needs to occasionally stoop, bend, and kneel
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Ability to lift/move inventory more than 20 pounds
- Must be able to perform the physical tasks required by the position
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Physical Requirements:
Sales Analyst
Summary:
The Sales Analyst is responsible for assessing the rapid growth of the digital marketing channel. This individual will work directly with the digital marketing team to drive strategic insights using data and analytics and translate findings into marketing initiatives. This position will report to the Director, Commercial Operations.
Responsibilities
- Partner with digital marketing to provide data-driven recommendations for D2C initiatives using prior industry experience and in-house data.
- Communicate ROI results from marketing efforts including trending, media optimization and variable financial levers
- Monitor digital marketing KPIs and develop insights using the company’s data including media, website performance, funnel and cart optimizations, promotions, repurchase and rates projections.
- Collaborate with marketing and develop and evaluate appropriate media mix and attribution models to drive incremental sales growth
- Develop interactive templates, models and dashboards to support analytics
- Collaborate with curating, cleansing, establishing definitions and or creating S&OPs to ensure the highest standard of KPI management across all systems, including but not limited to: Shopify, Google Tags, and Media Partners.
- Interface and collaborate across multiple departments (executive team, marketing, IT, customer service)
- Deliver ad hoc reporting, analysis and other special projects as needed
Requirements
- BA/BS in Finance, Marketing or Business discipline preferred, or equivalent education and experience.
- 5-7 years’ experience in a business analytics role, preferably in digital marketing or sales operations.
- Experience with Excel, Google Analytics, Digital Analytics required
- Experience with Looker (Daasity), Tableau, Marketing Cloud or other business intelligence visualization tools preferred
- Knowledge of skincare, aesthetics and/or beauty industry preferred
- An understanding of financial metrics, customer-level metrics and media environment is recommended.
- Ability to communicate analytical concepts to varied audiences, both verbally and in writing.
- Must be able to work independently, with a proven track record of taking initiatives on projects with excellent organization and prioritization skills.
- Must enjoy working collaboratively with cross-functional departments, with a team focused approach.
- Able to work in a team environment, values and delivers requests with precision and on-time, presents in a clear, concise and confident manner.
- Must be able to remain in a stationary position for extended periods of time
- The person in this position needs to occasionally stoop, bend, and kneel
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Must be able to perform the physical tasks required by the position
Account Manager- North New Jersey
Summary:
Account Managers maintain and develop business in the direct sale of medical skin care products to physicians and skin care professionals. Alastin promotes a consultative, education based sales approach. Account Managers are a resource to their accounts, offer education and provide business building consultation.
Responsibilities
- Promote and sell products to current and potential customers within a defined geography.
- Initiate specific course of action to increase sales and market share.
- Develop effective direct selling techniques and market strategies to expand product demand.
- Coordinate physician training programs and practice in-services and events.
- Provide technical product and procedure expertise to customers.
- Build strong professional relationships, establish credibility and rapport with customers.
- Implement and execute key marketing strategies.
- Establish and maintain excellent communications and working relationships with co-workers and assigned physicians and healthcare providers.
- Actively participate in scheduled sales meetings, conference calls and other business
- Demonstrate honesty and integrity while modeling behaviors consistent with company standards and policies for business
- Other related duties as required.
- Establish effective territory routing plan based on area/territory priorities and T&E budget.
- Analyze and control expenditures to conform to budgetary requirements.
Requirements
- BA/BS degree
- 3 or more years Aesthetic sales experience with pre-existing relationships within assigned territory
- Effective goal setting, planning and communication, relationship-building, and strong problem solving skills
- Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast paced, demanding environment
- Self-reliant with the ability to make solid business decisions
- Proficient in Word and Excel
- Frequently moves materials weighing up to 50lbs for account and event needs
- The person in this position needs to occasionally stoop, bend, and kneel
- Must be able to travel 10-15% of the time