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ALASTIN Skincare® is the fastest-growing physician-dispensed skincare brand, with innovative, scientifically proven and clinically tested products. Founded in 2015, ALASTIN Skincare provides a comprehensive collection of cutting-edge products for optimal procedure results and daily skincare regimens. We strategically focus research and development on innovative products with the greatest potential impact for patients and providers. We are proud to have been named one of the Best Startup Employers of 2020 by Forbes. ALASTIN Skincare is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
The Core Values That Drive Our Work
Senior Director, Professional Relations
Summary:
The Sr. Director Professional and Industry Relations position will serve as a catalyst for collaboration between Alastin Skincare and National/Regional Thought Leaders, as well as supporting professional relationships with Congress Organizers. Working interactively with internal stakeholders, such as marketing, sales, customer service, the Chief Scientific Officer, the Clinical Project Manager and to ensure optimal engagement opportunities at medical meetings, field seminars, educational events, clinical study planning and execution, etc. Responsibilities include developing and implementing thought leader initiatives to ensure that Alastin is seen as a highly credible and ethical leader in Skincare. Primary contact point for coordination of communication to key physicians from Alastin and into stakeholders within the company from KOLs. Responsible for integrating scientific expertise and knowledge with company strategies to ensure successful communication, education and implementation of the Company's medical and commercial communication efforts. Expertise in Aesthetic industry, (device industry experiences a bonus) with existing thought leader relationships. This position will report to the VP, Marketing.
Responsibilities
- Develop, foster and leverage relationships with national and regional thought leaders to increase awareness of Alastin as a corporate partner.
- Ability to cultivate and maintain relationships with thought leaders and to establish trust through the consistent demonstration of scientific expertise and satisfactory follow through to requests from thought- leaders.
- Implement effective educational messaging plans to increase awareness and adoption of Alastin products among influential thought leaders
- Oversee development and distribution of clinical and commercial slide decks
- Seek to identify and classify device and skincare thought leaders according to podium presentation plan, advisory board members, physician to physician preceptor training, media relations, and other activities related to the company’s strategic training objectives, to effectively target and convert to Alastin advocates.
- Work collaboratively with multiple and cross-functional internal stakeholders to ensure corporate goals and objectives are met
- Support clinical trial planning and execution by serving liaison between investigators and Alastin Clinical team.
- Facilitate an increase in visibility and SOV at medical meetings through slide deck placement, small educational roundtable events, product experience for upcoming speakers.
- Work with thought leaders involved in congress content/owners/scientific steering committees to ensure increased SOV opportunities (sessions including Alastin products, workshops, commercial branding opportunities).
- Create and execute consultant advisory boards
- Efficiently manage time and priorities, coordinate field goals and objectives, activities and establish calendar and direction.
- Attend Medical Congresses and conduct field travel to ensure frequent touch points with key thought leaders.
Requirements
- BA/BS degree required, or equivalent experience and education
- 10 or more years Aesthetic sales, marketing or thought leader development experience
- Ability to interface with a variety of external partners as well as internally within the company in a highly professional manner, serving as the “face” of the company at key events
- Procedural, technical, scientific and anatomical competency for development of educational materials. Thorough understanding of the relationships among physicians and extenders, professional organizations and industry support for clinical education initiatives. Capable of managing multiple individuals and large scope projects. Ability to work independently on projects and meet deadlines. Strong problem-solving and prioritizing skills. Ability to influence and gain consensus without authority. Excellent business writing and communication skills, i.e. reports and letters and usage of Word, Excel, PowerPoint.
- Ability to plan multiple events and ensure appropriate, timely communication and planning with Corporate personnel, Account Managers, and external partners
- Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast placed, demanding environment
- Self-reliant with the ability to make solid business decisions Physical Requirements:
- Must be able to remain in a stationary position for long periods of time
- The person in this position needs to occasionally stoop, bend, and kneel
- Frequently moves materials weighing up to 50lbs for account and event needs
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
- Must be able to travel up to 60% of the time
Account Manager - Birmingham, AL
Summary:
Account Managers maintain and develop business in the direct sale of medical skin care products to physicians and skin care professionals. Alastin promotes a consultative, education based sales approach. Account Managers are a resource to their accounts, offer education and provide business building consultation.
Responsibilities
- Promote and sell products to current and potential customers within a defined geography.
- Initiate specific course of action to increase sales and market share.
- Develop effective direct selling techniques and market strategies to expand product demand.
- Coordinate physician training programs and practice in-services and events.
- Provide technical product and procedure expertise to customers.
- Build strong professional relationships, establish credibility and rapport with customers.
- Implement and execute key marketing strategies.
- Establish and maintain excellent communications and working relationships with co-workers and assigned physicians and healthcare providers.
- Actively participate in scheduled sales meetings, conference calls and other business
- Demonstrate honesty and integrity while modeling behaviors consistent with company standards and policies for business
- Other related duties as required.
- Establish effective territory routing plan based on area/territory priorities and T&E budget.
- Analyze and control expenditures to conform to budgetary requirements.
Requirements
- BA/BS degree
- 3 or more years Aesthetic sales experience with pre-existing relationships within assigned territory
- Effective goal setting, planning and communication, relationship-building, and strong problem solving skills
- Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast paced, demanding environment
- Self-reliant with the ability to make solid business decisions
- Proficient in Word and Excel
- Frequently moves materials weighing up to 50lbs for account and event needs
- The person in this position needs to occasionally stoop, bend, and kneel
- Must be able to travel 10-15% of the time
Strategic Account Manager
Summary:
The Strategic Account Manager (SAM) is responsible for driving significant growth in select, high-potential accounts. The SAM will partner with Account Managers within the Area to support growth of their identified Strategic Accounts. The SAM will be responsible for conducting a comprehensive business assessment for the practice (or group of practices), identifying opportunities for Alastin growth, and developing a S.M.A.R.T. (specific, measurable, attainable, relevant, time-bound) action plan for growth. Strategic Accounts will be determined based on specific criteria, to include a commitment to partnering with Alastin and a validated opportunity for product, provider and/or location expansion. The SAM will report to the Executive Area Director and will provide mentoring to the Regional teams as it pertains to developing and growing retail profit centers, maximizing marketing strategies, and optimizing patient experience. within specific practices based on analyzing reports, ROI, etc.
Responsibilities
- Conduct business assessment and build strategic growth plan for designated Strategic Accounts for accelerated growth. Partner with local Account Manager to develop forecast targets, initiatives to drive growth and reports to monitor progress of these accounts
- Establish and apply business building principles on best practices related to successful revenue generating approaches and pull through strategies, office promotions etc. The SAM will conduct Account Business Reviews after thorough account analysis from account reports with each specified account and ensure AMs on the team are effective in presenting ABRs as well. The SAM will serve as lead on approaches that foster patient loyalty and an excellent patient experience within the practices they cover. Partner with the AMs to apply strategic account management principles to enhance the relationship with each office
- Develop action plan, applying S.M.A.R.T. principles, to include education on the science, messaging, social media, provide selling skills for office staff, incentives and general best practices
- Participate in regular SAM Success team calls to collaborate with the SAM team along with the Training and Education and Marketing teams
- Align business decisions with strategic goals by demonstrating knowledge of market, competition and profitability
- Establish travel itinerary (quarterly) with Executive Area Director or Regional Director based on area/territory priorities and T&E budget Analyze and control expenditures to conform to budgetary requirements
Requirements
- BA/BS degree required
- 5 or more years Aesthetic sales experience
- Proven expertise in integrating medical and retail in a practice
- Effective coaching, training and development skills
- Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills
- Strong analytical skills with ability to utilize Excel and PowerPoint when needed
- Ability to manage multiple responsibilities and get others to buy in to specific goals and strategies in a fast placed, demanding environment
- Self-reliant with the ability to make solid business decisions
- The person in this position needs to occasionally stoop, bend, and kneel
- Frequently moves materials weighing up to 50lbs for account and event needs
- Frequently operates a computer and other office productivity machinery
- Must be able to travel 30-40% of the time